All You Need to know about VoIP 

In comes Voice over Internet Protocol, or VoIP.  A Voice over Internet Protocol Line is a direct line service used in conjunction with a VoIP telephone (desktop/cordless) or phone adapter (ATA).   

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VoIP is different from a traditional telephone line service. You only require a reliable connection to the Internet. 

1.Easy to Install, Configure, and Maintain 

Forget about running cables and wires through your home or business.  Voice Over IP phones are quick and easy to set up, even for the technically challenged.   

Hosted Voice Over IP software makes it easy to manage.   

Adding or removing users, changing system configurations and general settings are made easy by an online web portal. 

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2. Scaling Up or Down is More Convenient

Predicting how many phones you’d require in the next year is no easy task, and considering traditional phone line systems, it is a costly exercise if the phone is not used to its full capacity.  With Voice Over IP, this problem disappears, enabling you to add or remove phone lines as you need. 

3. Employees’ Numbers Follow Them Wherever They Go

Rearranging or expanding your office space? Hosted Voice Over IP phone systems let users access a convenient web portal to reconfigure the system at any time. Hosted Voice Over IP phone systems are ideal for businesses with field workers or travelling employees.  In other words, calls can easily be diverted to anywhere in the world due to cloud-hosted Voice Over IP phone system features, for instance.

4. A Range of Call Features Is Supported

Concerned about the ‘good old traditional call system features’ being lost?  Don’t be.  Voice Over IP systems offer call hold, call transfer, call hunt, conference calling, find me / follow me, and above all attendant phone menus, therefore you won’t have to give up any of your old favorite features by choosing hosted Voice Over IP.

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5. Even Older Technology Like Fax Is Supported

In our technological day and age one would expect that faxing is extinct, but it is not the case.  No fax machine?  No Problem!  Virtual faxing (also called IP faxing) is another feature of Voice Over IP phone systems.  You can send and receive faxes using the email account you already have with a hosted Voice Over IP system – no paper or toner needed. 

6. Hosted VoIP Saves Homes and Businesses Money

Besides the time and cost that went into managing traditional phone systems, with VoIP you not only save on the costs of installation, calls themselves are significantly less expensive.

Hosted VoIP phone systems offer the great savings on especially international calls and in case you need to have a great phone system without a huge capital investment. 

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7. VoIP Integrates With Other Business Systems 

Therefore ,voice over IP calls are internet-based, hosted VoIP systems are easier to integrate with the business applications you use every day.

Therefore, You can do things like place outbound calls through Outlook or other email clients, or bring up a customer record with that customer’s inbound calls. In addition, Voice mail accounts are accessible through email for workers who travel, and you can even get voice mail transcription with some hosted VoIP phone systems.

This feature transcribes voicemail messages into text and routes them to your email account, so you don’t have to worry about taking notes while conversing.

8. VoIP Can Be Moved Without Requiring a Change of Telephone Number

For Instance, Moving house or business, but want to keep your old number?  No problem.  Unlike the legacy phone systems with dedicated lines, VoIP offers you mobility. You keep the same number virtually everywhere as long as you have proper IP connectivity. 

9. HX Systems and Switchtel: 

In Conclusion, Systems partnered with Switch Telecom as VoIP service provider.  Switch Telecom uses VoIP technology to provide a telephone service over our wireless broadband Internet connection.  Switch Telecom can supply either Geographic or Non-Geographic numbers or, similarly, you can keep your existing Telephone Number and in addition port it onto the Switch Telecom Network.

Other Features For instance:

  • One telephone number 
  • Call forwarding 
  • Voicemail 
  • Receive two simultaneous calls (on compatible phones) 
  • Call waiting (on compatible phones) 
  • SIP protocol: Multiple codec support 
  • Free fax-to-email service 
  • Free voicemail-to-email service 
  • Switch Telecom local and International call rates. 
  • Keep your main Telkom number by porting it to Switch Telecom 


  • A VoIP Telephone (desktop/cordless) or Analogue Phone Adapter (ATA) 
  • A reliable Broadband internet connection which HX Systems provides 
Originally posted by: HX systems

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